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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lori Zivkovich

June 12, 2024

5  out of  5 rating by Lori Zivkovich
"Heather was very friendly and helpful with all my questions about adding a vehicle to my policy!!"
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Angela Dondrea

June 5, 2024

1  out of  5 rating by Angela Dondrea
"I wish I read the reviews before I switched back to State Farm. I am hoping the issues I am having will be resolved with a new agent. I have had State Farm in the past for 30 + years and had great customer service with my old agent. I left State Farm a few years ago due to high costs of adding my children to my auto policy. After receiving numerous calls from State Farm to get me to come back, I am promised a rate & then later told the person who gave me the information was fired. So now I am paying over a grand more then what I was promised. Agent and staff were not helpful in resolving the issues~ just blame the person who got fired & I am out of luck . Very unprofessional ~ I would NOT recommend this agent.. should be zero stars!!"
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Michael Jones

April 18, 2024

5  out of  5 rating by Michael Jones
"I love Ryan Devins State Farm ive been a pert if it for 10 yrs now and the best part is, you know with confidence that if you ever need them, theyve got your back"
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Annette France

April 5, 2024

5  out of  5 rating by Annette France
"Heather went above and beyond to answer all my questions."
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Marra (Marra)

April 1, 2024

1  out of  5 rating by Marra (Marra)
"Because I can’t give zero stars I’m left giving a one star review. Absolutely some of the worst customer service I’ve ever experienced. My auto pay has never been applied correctly which has caused multiple issues as I run a primarily cash business and only stop at the bank when necessary. I’ve been told by staff “maybe if you paid your bills on time” … which how can you when dates and charges are constantly changing. They are also not currently covering my business properly(found out while insurance shopping) after I’ve described and discussed it numerous times. It seems I can never get an explanation as to why my bill has changed numerous times. I had Rich Rango’s office before he retired and was left with this office. I never had issues with Rich and his staff. They were amazing and simply the best! Here I am now shopping for a far better insurance company! One with respect, customer service, and ability to understand! Highly recommend not using this agent and his staff!"
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Cordell Felder

February 25, 2024

4  out of  5 rating by Cordell Felder
"You need insurance. Might as well go with an agent who does all he can to accommodate you and your family"
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February 1, 2024

5  out of  5 rating by ROBERT METZGER
"Heather was very responsive to set up a new vehicle with insurance and explain the Drive Safe and Save Program. It is a pleasure to work with Heather."
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September 8, 2023

1  out of  5 rating by JAK BRTN
"They are just terrible. We've been with State farm for years and never thought we would shop, let alone switch but that's just what we are doing. No customer service, never can reach them, rates skyrocketed, and no explanation because we haven't changed other than "new system"!?!"
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Josh Vana

July 28, 2023

5  out of  5 rating by Josh Vana
"Extremely helpful, professional individuals. I came across Alex while shopping for a new home owners policy. He was very detailed going over my previous policy, recommended adjusting some things and actually got me more coverage for less! Including sewer back up protection which I didn’t previously have and thank goodness he did because my basement recently flooded from a sewer back up. The claim was very easy to file and everyone has been kind and helpful throughout the process to help make my basement good as new again. Highly recommend"
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Jenny Schaffer

June 14, 2023

5  out of  5 rating by Jenny Schaffer
"Highly recommend Ryan and his office for insurance needs! Their customer service is terrific. Lesa and Marie always handle my questions professionally and courteously. They are the best!"
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Patty Conroy

June 12, 2023

5  out of  5 rating by Patty Conroy
"I've been a customer for years and have always received wonderful service. The ladies (Elesa and Marie) are super attentive and have been able to answer my questions timely and sufficiently. I would highly recommend this State Farm office."
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Matt Ganss

June 11, 2023

5  out of  5 rating by Matt Ganss
"Recently needed commercial business insurance. Andrew was the one that took everything under his belt and got me the insurance I needed in a very timely manner! Would highly recommend!"
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Sammy S.

June 9, 2023

5  out of  5 rating by Sammy S.
"Been an overall State Farm customer since I was 16. Moved to Berea/Brookpark area and switched to Ryan Devins office for convenience. They take very good care of all of my policies and answer all questions I have. Lisa is a gem and knows her products and delivers the very best results. Highly recommend."
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arika siket

June 9, 2023

5  out of  5 rating by arika siket
"andrew was very helpful with my renters insurance! great first insurance experience for me !"
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Jim Kulwicki

June 9, 2023

5  out of  5 rating by Jim Kulwicki
"I can’t say enough about Ryan and Andrew. I was having issues with another agency and they stepped in to help even though I was not one of their clients. That’s what I call exceptional customer service. Something you don’t see every day. Highly recommend to all."
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Angle Dones

April 12, 2023

5  out of  5 rating by Angle Dones
"La cortesía y la atención personal de Andrew son especiales. Ademas siempre me han tratado muy bien cuando los he necesitado vía telefono. Se los recomiendo a cualquiera que necesite un seguro de auto."
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March 14, 2023

5  out of  5 rating by PAULA GRIFFIN
"Ryan and team supported us during a trying time after a flood at our home. We have been made more than whole and treated with respect. We trust Ryan with all of our insurance needs."
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Urban Kutz Barber shop

February 27, 2023

1  out of  5 rating by Urban Kutz Barber shop
"Been a customer about 10 years. Rarely answers the phone. Rarely calls back. I always have to call & call until someone answers. I've spoken to my main agent Ryan Devins maybe 4 times at the most & he always mistakes me for someone else. I just want to talk to someone"
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February 22, 2023

5  out of  5 rating by WARREN MCCASKEY
"Great agency very knowledgeable staff"
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Philip Herout

December 9, 2022

5  out of  5 rating by Philip Herout
"After 35+ years with my friend and insurance man I signed on with Ryan Devins after my agent retired. Went to his office and felt right at home. Look forward to continuing with State Farm and Ryan and his organization. Very happy."
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Tom Bourdon

April 26, 2022

5  out of  5 rating by Tom Bourdon
"Andrew is very professional and was a great help with ensuring we had the best coverage for our home and our family."
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cristina yanzel

April 14, 2022

5  out of  5 rating by cristina yanzel
"Chad was very helpful with setting up a life insurance policy for my Dad! He went over the best option for us and made this process very easy and understandable. Highly recommend!!"
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Jessica Leon

April 14, 2022

5  out of  5 rating by Jessica Leon
"Ryan and his entire team were extremely helpful/knowledgeable when I came in to switch agencies. They were very diligent with getting back to me and answering all of my questions. It was a very seamless process when I thought switching over was going to be a big headache. Definitely recommending this agency to all of my friends/family."
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E.J. Vale

August 11, 2021

5  out of  5 rating by E.J. Vale
"Great agent."
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August 5, 2021

3  out of  5 rating by MR DAVIS
"Seem to have a issue to get someone to call me back about adjusting my car insurance have left multiple messages to mr. Devin’s and also have sent a couple family members to this office to get car insurance and still no call back so I believe I might just have to switch to Allstate maybe I will be treated like a good customer of 6years"